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Payment Gateway — Secure Processing

Secure payment processing with multiple layers of protection

Secure Payment Processing

We partner with PCI-DSS-compliant payment providers to ensure your payment information is handled securely. Our payment system implements multiple layers of security to protect your financial data throughout the transaction process.

Security Guarantee

We never store raw card data on our servers. All payment information is processed through secure, encrypted channels directly with our payment partners.

Accepted Payment Methods

Credit / Debit Cards

Visa, MasterCard, American Express, RuPay

UPI & Netbanking

All major banks and UPI apps supported

Digital Wallets

PayPal, Google Pay, Apple Pay

Bank Transfer

Direct bank transfers available

Security Features

HTTPS End-to-End Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
PCI-DSS Compliance
We maintain compliance with Payment Card Industry Data Security Standards at all times.
Tokenization
Card details are replaced with unique tokens that cannot be decrypted outside our secure payment environment.
3D Secure Authentication
Additional security layer for online credit and debit card transactions.

Processing Timeline

Authorization: Payments are authorized instantly upon submission.
Confirmation: You'll receive a payment confirmation email within 5 minutes.
Settlement: Funds typically settle within 24-48 business hours.
Receipt: A detailed receipt is available in your booking confirmation email.

Refund Policy

Fair and timely refund processing guidelines

Refund Processing

We aim for fairness and speed in all refund transactions. Below is our standard approach — consult booking terms for rate-specific exceptions.

Important Notice

Business days exclude weekends and public holidays. Refund processing times may vary based on your bank or payment provider.

Refund Process

Request Submission
Submit refund request through our portal or contact support with booking details.
Verification
Our team reviews the request within 24-48 business hours.
Approval
Once approved, refund is processed to the original payment method.
Processing Time
Refunds appear in your account within 7–14 business days.

Refund Eligibility

Eligible for Refund

Cancellations within free cancellation period
Hotel-initiated cancellations
Significant service disruptions
Billing errors

Non-Refundable

Non-refundable rates
Promotional offers
No-shows
Early departures

Fees & Charges

Service	Fee	Notes
Processing Fee	2.5%	Non-refundable
Cancellation Fee	Varies	Based on booking terms
Bank Charges	As applicable	Charged by your bank

Return Policy

Guidelines for returning physical products purchased on-site

Product Returns

Returns are limited to physical products purchased on-site (e.g., gift shop merchandise, souvenirs, and hotel-branded products). Hotel services and experiences are non-returnable.

Return Conditions

Time Frame
Items must be returned within 7 days of purchase.
Packaging
Original packaging, tags, and labels must be intact.
Proof of Purchase
Original receipt or invoice must accompany the return.
Condition
Items must be unused and in saleable condition.

Non-Returnable Items

Personalized or custom-made items
Perishable goods (food, beverages)
Damaged or altered products
Gift cards and vouchers
Sale/clearance items (unless defective)

Refund Methods

Original Payment

Refund to original payment method (preferred)

Store Credit

Hotel credit for future purchases

Privacy Policy

How we collect, use, and protect your personal information

Data Collection & Usage

We are committed to protecting your privacy and handling your data with transparency and care. This policy explains how we collect, use, and protect your personal information.

Information We Collect

Personal Information
Name, contact details, ID details (where legally required)
Booking Information
Stay dates, room preferences, special requests
Payment Information
Transaction metadata (processed by secure partners)
Location Data
IP address, device location (with consent)

How We Use Your Data

Service Delivery
To confirm bookings and manage your stay
Communication
To send booking confirmations and updates
Legal Compliance
To comply with local regulations and laws
Service Improvement
To improve our services (anonymized data)

Your Rights

Access

Request access to your data

Correction

Request corrections to your data

Deletion

Request deletion of your data

To exercise your rights, contact: support@samode.co.in

Disclaimer

Important legal notices and limitations of liability

Important Disclaimer

Information on this site is provided "as is" and subject to change without notice. Always verify details at the time of booking.

General Information

Rates, taxes, fees, and availability are subject to change and may vary based on time of booking, season, and other factors. We reserve the right to modify or discontinue any service without prior notice.

Limitations of Liability

Service Interruptions
We are not liable for temporary service interruptions or technical issues beyond our control.
Third-Party Services
We are not responsible for third-party services or products advertised on our platform.
Force Majeure
We are not liable for circumstances beyond our control (natural disasters, government actions, etc.).
Maximum Liability
Our liability is limited to the maximum extent permitted by applicable law.

Customer Support

How to get help with payments, refunds, or policy questions

How Can We Help You?

Our support team is here to assist you with any questions or concerns regarding payments, refunds, or policies.

Contact Methods

Email Support

support@samode.co.in

Response time: 1 business day

Phone Support

+91 (1423) 240013, 14 & 23

24/7 emergency support

Front Desk

+91 74120 60486

24/7 in-person support

Clear Policies for Payments, Refunds & Privacy